In January, 2013, my husband and I took the National Park Flight. It was absolutely wonderful and the highlight of our vacation. I was very impressed and appreciative of ALL the staff who helped make this flight possible. We had to postpone several times due to rain and flooding during our week long vacation. Finally, the rain stopped on our last day and we were excited to go on our flight. Unfortunately though, there were washed out roads to deal with. We were staying in Bryson City, NC and Lori helped us find an alternative route to Sevierville. She stayed in touch with us during our drive over and worked us into their schedule when we finally arrived. She even helped us find a hotel nearby to stay in. The staff went above and beyond and we thank you. We hope to visit you again in the near future.