Frequently Asked Questions
DO WE HAVE TO MAKE RESERVATIONS?
Reservations are not required. However, we do recommend that you make a reservation if you will be flying during July, October, and on or near a major holiday.
HOW DO WE MAKE RESERVATIONS?
Or call us at 1-865-428-6929 and we will be happy to assist you with your reservation.
WHAT SHOULD I EXPECT ON MY HELICOPTER TOUR?
Riding in a helicopter provides a thrilling opportunity to see our beautiful Smoky Mountains area from a different view. Scenic Helicopter Tours prides itself on quality over quantity. Our helicopters are equipped with comfortable, leather passenger seats and expansive windows for the best visibility. Before your flight, your pilot will give you a safety briefing. Seating arrangements are determined on the weight and balance of the aircraft by the pilot. Our pilots are your aerial adventure guides and will make your tour an exceptional and memorable experience!
WHAT SHOULD I BRING?
You don’t need to bring anything apart from your camera for taking video and photos. You may also bring your cellphone for taking photos.
We may also suggest wearing comfortable shoes, and dark-colored clothing for taking better photos. Light-colored clothing reflects on the transparent windows and can cause undesirable flares in your photos. This is why it is recommended wearing dark clothing when riding in a helicopter.
WHAT TIME SHOULD I ARRIVE FOR MY SCHEDULED FLIGHT?
Please arrive about 20 to 30 minutes prior to flight time to allow time for the safety briefing.
HOW MANY PEOPLE WILL YOUR HELICOPTER HOLD?
Our fleet consists of three different types of helicopters that can accommodate from 2 to 6 passengers depending upon the aircraft.
IS THERE A WEIGHT LIMIT?
The maximum per-passenger seat rating is 300 pounds. If one or more persons in your party exceeds the maximum weight requirement per seat, we can still accommodate you in our next larger size aircraft that holds up to 4 or 6 passengers. Please call for pricing and scheduling options.
Note: Per FAA regulations and in the interest of your safety, all passengers must be weighed upon arrival. But don’t worry! Only the flight crew will have access to passenger weights, and all information will be kept confidential.
IS THERE AN AGE LIMIT?
There is no age limit. We want everyone to experience the joy of flying! Children ages 23 months and under qualify as a lap child. So if you don’t mind them riding in your lap, they can ride at no extra charge.
WILL MY PARTY BE THE ONLY PASSENGERS ON THE FLIGHT?
To keep our prices affordable, we do fill all seats for each flight. The seating configuration varies per helicopter, and maxes out at six guests for our largest aircraft. Private (charter) flights are available. Please call for charter pricing.
CAN PERSONS WITH DISABILITIES TAKE A FLIGHT?
Absolutely! One of our biggest thrills is to enable those who cannot hike the back-country trails to still enjoy the beauty of our area.
WHERE IS SCENIC HELICOPTER TOURS LOCATED?
All of our tours depart from our heliport, located at 1949 Winfield Dunn Parkway, Sevierville, Tennessee. For your convenience, we also have an information/reservations office located at 1965 Parkway in Pigeon Forge.
CAN PETS COME ALONG FOR THE RIDE?
No. Title 14 of The Code of Federal Regulations, Part 382.117, states that animals cannot fly if “the animal obstructs an aisle or other area that must remain unobstructed to facilitate an emergency evacuation.” Every exit and aisle on a helicopter is an emergency exit and aisle. Additionally, as no one can be certain of how an animal will react in a high-stress situation, their access to the flight controls is a major safety concern to all aboard the helicopter.
IS IT APPROPRIATE TO TIP THE PILOT?
Pilot gratuities are accepted and greatly appreciated.
CAN WE CUSTOMIZE OUR FLIGHT?
Yes. We can accommodate most requests in the event you have an area in particular that you wish to fly over. Please make your requests at time of reservation.
IF I OCCASIONALLY SUFFER FROM MOTION SICKNESS, WILL I HAVE A PROBLEM DURING THE FLIGHT?
Our flights are typically very smooth, as if you were riding in a car. That being said, no two people are alike and weather conditions can play a role in helicopter movement.
AM I ALLOWED TO FLY IF I AM PREGNANT?
Yes, women that are pregnant fly with Scenic Helicopters often. We always recommend checking with your doctor prior to booking.
WHAT HAPPENS IF THERE IS INCLEMENT WEATHER?
The Smoky Mountains region is one of the best places in the world for helicopter experiences. On occasion, poor visibility or very high winds may cause a flight delay. Cancellations are typically not an issue. In the case of a delay, you may either re-book the flight for a later date or wait until the pilot clears you for flying.
However, if we need to cancel a tour for any reason, we will contact you and offer you the option to reschedule. If rescheduling is not a possibility (due to travel plans, for instance), we will refund the full amount.
CAN I CHANGE MY RESERVATION?
Sudden change of plans? Notify us more than 24 hours in advance of your flight’s departure, and we will happily rebook your flight for a later available date or time at no extra cost. No-shows will be charged in full with no refunds.